The best way to contact me is by email or use the contact form, randall@clevelandwatchrepair.com. This way we can track what was discussed about your watch repair.

After I agree to work on your watch, the watch can be sent in by the U.S. Postal Service to the secure P.O. Box listed below, use tracking. All Watches must be sent in, no walk-in retail location. If you want to send using UPS, or FedEx, I will provide you with an street address. Watches returned after service using Priority Mail $14.95 with a Signature Required if requested, includes $100.00 insurance, additional insurance is extra.

Ship watch insured if desired and use tracking. Place my email address in the tracking so I can monitor its arrival. Please pack watches carefully. Do not send original boxes. Include all your contact information including return shipping address and mark what is wrong with the watch. Send watch to C. W. R., Randall Zadar, P.O. 361009, Strongsville, OH 44136. When your watch arrives, I will let you know. Please note, If you have an important event you need the watch for, like a gift, please allow sufficient time for the repair. Repairs can take three to six weeks and longer, depending on many factors like backlog, back order of parts and meticulous workmanship.

Once the watch is received, an estimate is given.  Payment in full is due before work begins on your watch.