Contact

Cleveland Ohio Watch Repair Contact Page
Contact me

 The best way to contact me is by email (randall@clevelandwatchrepair.com) or use the contact form. This way, we can track your watch repair. I do not sell parts or do partial repairs like crystals or stems without a full overhaul. All watches must be sent in for service. No retail walk-in location.

After I agree to work on your watch, the watch can be sent in by the U.S. Postal Service to the secure P.O. Box listed below; use tracking. If you want to send using UPS or FedEx, email me, and I will provide you with a street address. Watches returned after service using Priority Mail $14.95 – $24.95 with a signature required if requested and includes $100.00 insurance. Additional insurance is extra.

Ship watch insured if desired and use tracking. Place my email address in the tracking so I can monitor its arrival. Please pack watches carefully. Do not send original boxes. Include the $45.00 evaluation fee. Include all your contact information, including the return shipping address, and mark what is wrong with the watch. Send watch to CLEVELAND W. R., Randall Zadar, P.O. 361009, Strongsville, OH 44136. Do not write fragile or watch inside the box. When your watch arrives, I will let you know. Please note: If you have an important event and you need the watch for a gift, please allow sufficient time for the repair. Repairs can take about eight weeks and longer, depending on many factors like backlog, backorder of parts and meticulous workmanship.

Once the watch is received, an estimate is given.  Payment in full is due before work begins on your watch.

Thank you.

Randall Zadar

Secure shipping address:

Send Watch Priority Mail using a Box and Tracking to Secure
Post Office Box:
 
CLEVELAND W. R.
Randall Zadar
P.O. Box 361009
Strongsville, OH 44136
 
Street Address for FedEx and UPS upon Request
Watches Returned by Priority Mail
 
Instructions for Sending in Your Watch and Terms and Conditions
– Watch Must Be Approved Before Sending In
– Watch Must Be Sent in to P.O. Box for Service – Will be Returned by Priority Mail
– Package Watch Securely – Use Bubble Wrap and a Sturdy Box – Tape it Well
– Do Not Send Original Watch Box, Packaging Not Returned
– Send Wristwatch with Band on, or Include New Band if Possible
– Include a $45.00 Evualtion Fee
– Include All Your Contact Information, and Return Address
– List Service Needed and Any Special Instructions in the Box
– Watches Returned by Priority Mail, FedEx and UPS are an Additional Charge
– Use Tracking, Add Insurance if Needed
– HAND Package to Clerk and Get a RECEIPT
– Use C.W.R. or my Name on the Label
– DO NOT Write the word “Watch” or “Fragile” on the Box
– Please Notify Me the Package has Been Sent and Email Me the Tracking Number
– Estimate Will Be Given When Watch is Received, Evaluated and Checked-In
– $49.95 Charge for Watches Returned After Estimate and Not Serviced
– $95.00 to Photograph Watch Service, MUST be requested before service starts
– Watches are Placed in Line for Service and Worked on in that Order
– Turnaround Time is Eight to Twelve Weeks, Allow Enough Time
– Payment by Check, Zelle, Money Order or PayPal Before Work Begins
– PayPal Account for Payment: randall@clevelandwatchrepair.com
– $14.95 to $24.95 Return Shipping Charge for Priority Mail in a 7″ x 7″ x 6″ Box
– Optional Signature on Delivery if Requested
– $100.00 Insurance Included Priority Mail
– Additional Insurance is Extra Based on USPS Current Rates if Requested
– Post Overhaul Troubleshooting For Unforeseen Problems is an Additional Charge
– Watches Are Tested After Service for up to a Week Before Shipping Back
– Limited Warranty – See Website Service Page for Details
* Timekeeping on Vintage Watches is generally plus or minus 30 seconds to one minute per day
** Repaired watches NOT paid for 30 days after service completion, will be SOLD to cover repair cost

 

 

Cleveland Watch Repair