My watch was the1967 Benrus DTU-2A/P MIL-W-3818B he recently serviced. I have to say it turned out perfect. The watch probably runs better than it did in March of 1967 when it was manufactured. He listened to my request and left the dial as is while sealing the lume in the hands from the bottom side to prevent flaking and shedding of the old tritium lume. I can't get over with how well the watch is running. I'll be sending it back to him for service in 5 to 7 years. A great communicator as well, you can't go wrong.

Randall did an excellent job repairing and restoring a 1930s Mickey Mouse Ingersoll watch that once belonged to my grandfather. The watch was in pretty bad shape, but Randall thoroughly explained to me what was needed to get the watch back in working order. He kept in regular contact with me throughout the repair process and answered all of the questions I had during and after the process. Randall clearly enjoys his work, and I would have no hesitation going to him again in the future for another watch repair.

This is the fifth timepiece Randall has worked on for me and I do not have enough good things to say about his work. His communication is always prompt and detailed; work like this takes time and attention. This Seiko belonged to my dearly departed grandfather so having it on the wrist and looking great is exceptional.

If you have an old watch you'd like running again or a family heirloom that deserves special care, Cleveland Watch Repair is the place to go.

My family are so happy to have their great-grandfather’s Alton 1909 pocket watch back in running condition. And the dial is so nice now that it has been replaced. Thank you for the time and effort you expended in making it live again.

Randall was awesome we emaild a few times back and forth,he answered all my question and went completly above and beyond with all the information he gave me. Thank you Randall it is very much appreciated.

I have been sending my Pocket Watches in to Cleveland Watch Repair for about 5 years now, I only trust Randall for all my watch needs, and so can you. Randall is the Best there is, your watches will come back like New. Thank you Randall

Randall restored a 1923 Illinois pocket watch that was passed down from my grandfather. This is the second watch that he has restored for me. He did a great job on both making them look brand new. Randall kept me informed and did everything in a very honest and professional way. I highly recommend his services. Very pleased with his work!

The Watch Master Randall has done an amazing job on an 1896 railroad pocket watch. Cleaning, maintenance, and even taking out dents, he is a craftsman. I would highly recommend the Cleveland Watch Repair to anyone. Thank You Randall

I told Randall for over a year that I was going to send in my Seiko Pogue. Finally, I got around to it and it turned out amazing. My granddad gave me this watch and he passed away over a year ago. It means a lot to me that Randall was able to repair and overhaul this watch to the degree that he did. It now keeps great time and looks great for the age of the watch. Thank you Randall!

Randall refurbished my father's Okinawa PX '71 Seiko 6139 series (Pogue) for me. Watch looked crummy beforehand. Wrong crystal, scratched, stopwatch inop, wasn't consistently running. He cleaned and rehab'd the movement, replaced a part or two, new (correct) crystal, re-lumed, repaired the stopwatch function and gently polished the case. After all his work, not only does it run and operate as it should, but it looks beautiful! Like I have a different watch. Very please with the work. Would use him again in a heartbeat!

Randall was able to perform miracles to assess the damage and then fix my Seiko Pogue watch. He was extremely friendly and kept me up to date and involved. Randall also fixed a slight issue we ran into with shipping at his cost. I would absolutely have Randall perform any watch repair I needed in the future.

I have been a member of NAWCC for many years. It is a wonderful
association for collectors of watches and clocks. That is where I met
Randall. He takes great pride in repairing and servicing watches. Your
watches are in great hands with Randall! He has meticulously service
and repaired several of my watches.

Randall, Keeping it short, My Grandfathers 1924 Waltham was in horrible condition. no hands no crystal etc.. You my friend Made it alive again.
thank you ever so much...

After my father’s passing I received his 1946 (mustering out of the military) Gruen watch. He wore it for decades and as a carpenter/farmer it took a great deal of abuse and most likely was never cleaned or maintained. I did stop at a highly regarded jewelry store and inquire to the repair, the expert there looked at it for 15 seconds, handed it back and said, “You can’t get parts for it anymore”. Then I found Randall, it was in his shop for several weeks and he kept me apprised of his diagnosis and the hard to find parts that were needed. Well, I just received it and it is looking great and operating like it should. I am thrilled at the workmanship and integrity involved. I highly recommend this craftsmen.

Sixty three years ago my mother gave me a Bulova 23 Jewel Self Winding wrist watch for graduation. Within the past two plus years it stopped keeping good time and I began my search to find someone to bring it back to life. After an extensive search I concluded that Randall was the watchmaker I needed. With some hesitation I contacted Randall and the process started. He was very professional and honest and kept me informed all during the process, I just received the watch and WOW it looks and works just like it was brand new. I am very pleased and I highly recommend Randall. You will not be disappointed,

I was extremely nervous about sending my antique Pocketwatch my father gave to me when I graduated which needed a serious overhaul. Randall put my mind at ease and was a pleasure to work with, great communication, and absolutely beautiful work. I would highly recommend to anyone nervous about sending out a prized heirloom.

About a year ago, Randall serviced an early 1960's watch which was admitting moisture (because rubber gaskets had decayed). He cleaned and lubricated it, replaced the crystal and crown, and sealed it. It worked great. Less than a year later, the watch had some issues and Randall graciously fixed it again, doing superb work, going above and beyond what was needed. I've had it back now for five days and it's working perfectly. I cannot thank him enough and would recommend him to anyone who needed a watch repaired.

I wish you could see how my pocket watch turned out, just gorgeous. But i didn't send it in for just a polishing, he disassembled the impossibly tiny precision internal components, balanced, tuned, and lubricated in ways i could never do. Money well spent. It is ready for another 60 years of service.

Randall's service is a model business. Excellent website, prompt AND thorough communications, and excellent work. Working with Randall and his business is more of a personal experience as it is a consumer experience. Thanks Randall.

I was given my grandfather's 1935 gold watch ages ago. And I even wore it for several years before I decided it would be best to keep it safely stored. It stopped running at some point and I was at a loss as to who I would trust to repair it. That is until one of my favorite miniature artists announced he was working on watches. And he even had images of my exact model watch that he repaired. He is a master. He kept me completely informed during the entire process with prompt responses to all my questions and walked me through everything I needed to do to insure my watch was protected. He carefully and meticulously and went over it, completely disassembling it and making repairs as needed. He carefully hand polished and restored it to like new glory. I couldn't be more pleased. It runs precisely and accurately and is better than when I first received it. He truly is gifted and I am so grateful for his expertise and attention. You can't go wrong by choosing him to care for your special and irreplaceable piece.

Randall took the pocket watch that came from my grandfather and made it beautiful. It works perfectly.

Randall can really do it all. He has serviced a modern eta movement for me as well as two vintage watches. He is very easy to get along with and is upfront about the cost of repair. If only there were more people in the world like him that truly care about their craft and service!

Randall took my dad's beat up old Timex Dynabeat and brought it back to life. I took it to a local watch repair place and I was told it was beyond repair. The watch sat in a drawer for a few years until I stumbled across Cleveland Watch repair. Randall was able to do the impossible and I'm wearing Dad's old watch right this very moment. I could not be happier with the service or workmanship. Randall made things simple and was great at communicating with me from start to finish. I would not hesitate to recommend him to anyone. Thanks Randall!

Cleaned two of these watches and they turned out beautiful . These watches are from the early seventies. Very pleased with the service and outcome. Would definitely recommend and would use again.

I typically do not do reviews but this will be an exception. I first sent Randall two family pocket watches. They were in rough shape but came back to me in wonderful condition! I was very pleased but no review at that time because I had 3 more watches I wanted restored. No use in giving him more business until I was done 🙂 I just received the remaining watches and I was just floored! They look brand new! I couldn't be happier. In addition to the quality of his work, he communicates very well and delivers on his promises. The entire experience was great. I would give him 10 stars if I could! Do not hesitate to use Randall for all your watch repairs. You'll be glad you did.