Reviews

Cleveland Watch Repair Reviews
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 by Rick Lott
Excellent Service

I had about given up on getting my Col. Pogue Seiko Chronograph fixed. Then I received a reply from Randall stating confidently that he could do the repair. He gave clear instructions for sending the watch, and notified me when it arrived. After he had inspected the watch, he explained in detail what was wrong with it, how he would repair it, and how the cost. I received timely updates as the repair progressed. My watch came back looking and running great. I much appreciate the skill, honesty, and professionalism of this fine watchmaker.

 by Leland B Ransom II
Benrus mil-w-3818b 28-343

"Randall does magic with quality old watches. My Vietnam hack watch went with me on every mission. It has new life given by Randall's masterful skill and dedication. It is just like new again. I now wear this old friend every day, thanks to my new friend, Randall." Col Ransom, senior, fighter pilot.

 by Gary Harding
Pocket Watches

Receive Two more of my Pocket Watches back from Randall. Randall to me is the Best There is, ( A True Master Watch maker.) and I trust only him to work on my Pocket watches, and you can to. Great Job as always. Thanks again my Friend

 by Ben Massey
More of Randall's excellent work

Just got two more pocket watches back from Randall. He's done 5 for me and I'm getting two more ready to send. I rarely carry a pocket watch but have collected them for years. When I do carry one I want it to run right. Randall is your man if you want your timepieces returned to you running like they did from the factory. Recently his has had to deal with some watches of mine that were done by my previous watchman. His work just wasn't up to par and you can image having to go behind someone else and clean up their mistakes. But as usual he came through with flying colors. Thanks again Randall!!!

 by Michael B.
Excellent Railroad Pocket Watch Restoration

Great job of restoration, cleaning the movement, installation of new and repaired parts! The Illinois watch is as good as new. It will be, proudly, displayed in my home. Thanks for the estimate and updates during restoration! I couldn’t be happier. Thank you Randall for all that you did,
Mike

 by al molai
Seiko Pogue

very reasonably priced and quick service. Randall also provided me pictures of the work and explained questions I had about the movement. Great guy to deal with and will send other watches in the future.

Thanks, Al (Texas)

 by Mike Parrish
Fantastic Restoration

I had a Hampden 1911 Molly Stark restored by Randall and must say, he does fantastic work. It looks great and runs like new. There was more work involved than anticipated, but he stuck to his estimate, and I can't say enough about him - great communication and easy to deal with. I will send more work his way.

 by Ryan Hughes
Fantastic Quality

I sent Randall a vintage Seiko 6309 7290 for repair. The hour hand was not installed properly and it would shift with the momentum of your hand when walking. This is my first experience with Randall and I couldn't be more pleased. He is very professional and the communication is stellar. He keeps you informed every step of the way. I would gladly send any repairs to Randall without a second's hesitation.

 by Ben Massey
More excellent work

This is my third watch that Randall has repaired. The first one was a dollar pocket watch that goes in my 1935 Plymouth coupe. Nobody else wanted to fool with it but Randall said he could take care of it no problems. He was true to his word. I have shifted all of my pocket watch repair jobs to Randall because he is through, reasonably priced, does a quick turnaround, and he keeps you informed on status of the watch. I am getting ready to send him two more for repair. As other reviews have stated he does a great job. You can trust you family heirloom time pieces to Randall.

 by Joe Nevins
Grandad's Hamilton 4992b

Randall cleaned and serviced the movement, replaced a broken main spring, cleaned up the 24 hr face, touched up the hands, cleaned the silver case, replaced a screw that the last service guy substituted, and buffed some scratches out of the crystal.
He even sent back the broken mainspring with the watch, something I did not expect. His communication was superb, and I am very appreciative of his work.

 by Gary Harding
Pocket Watches

Late getting my Review in, I got my watches back in 12-20-21, just like all my other pocket watches, that I send in too Randall they come back like New. I trust all my watches to Randall to work on, and always will. He is the BEST there is. Thank you so much Randall, for all that you do.

 by Andrew H.
Benrus 7155 Restored

With this restoration Randall has worked on eight of my watches; I couldn't be happier with his performance. Pricing is fair, his communication is appropriate and punctual, and the turnaround time is reasonable. I trust Randall with my family heirlooms no problem.

As an aside, buying an old watch and having it restored is a good way to get into the vintage watch game.

 by Mark Cavalieri
great job

Randall did a superb job on my Benrus mechanical. I attached a photo. I put on a new black band with a deployment clasp and the watch looks stunning. thank you so much, Randall.

 by John Banks
Resurrected Seiko

I gave myself a Seiko Speed Timer when I earned my pilot's license. That was back in the '70s. After a number of years, it quit running so I put it in a drawer. Recently, I got it out of the drawer and used this web site to contact Randall. Let me just say that I am amazed. The watch looks and runs wonderfully well. A great watch deserves great service. Randall provides that great service. Thanks a lot!

 by John C
Benrus/Hamilton Military

Randall did an outstanding job repairing my Benrus Type I and Hamilton military watches. He cleaned, lubricated and repaired the face of the Benrus watch - which came back looking and running great. The Hamilton required a new mainspring - which was not available. To fix this problem, Randall sourced a mainspring that would fit the watch. I want to personally thank Randall for the great communication on the process and the safe return of the watches. I would send any of my watches for repair to Randall. Finding an honest and trustworthy watch repair person is like finding a great doctor.

 by Conor Boden
1950's Gallet Alarm Watch

What beautiful work and customer service which is above and beyond. This is my second watch sent to Cleveland Watch repair and I must say that I am beyond happy with the complete Overhaul and Cleaning. The watch, unrefinished, came back looking like new and running perfectly! Thank you again

 by Skipp McCunney

Just had Randall do a thorough cleaning, adjustment, lube job, crystal replacement on my 1873 Waltham key-wind pocket watch (2nd 150 year old pocket watch I've sent in for work).. Both watches returned quickly, and in perfect working order! I recommend Cleveland Watch Repair UNCONDITIONALLY !!

 by Nick Goumas
Outstanding service

Randall's work is outstanding. He restored our tiny 1 1/16th inch wide circa 1913 pocket watch to like new condition. The watch was a family heirloom, broken and hadn't run in over 50 years. Several parts were needed and he sourced them, and even made one. He completed the work in only a few weeks and provided ongoing updates and pictures of the work in process. I would not hesitate to recommend him - a true artisan fully committed to his craft..

 by Tim McKeogh
Trustworthy and professional

Cleveland watch Repair has handled numerous watches for my family from
Vintage 1980's Seikos to a 1916 Hamilton Railroad pocket watch that was
my grandfather's (who was an actual railway conductor). Their service, professionalism and trustworthiness are second to none!

 by Jerry Dempster
!963 Timex 280

The quality of Randall's work is outstanding! He returned my 1963 Timex given to me as a child to mint condition. Thanks for the great work!

 by Skipp McCunney

Sent in my 1883 Lancaster key-wind pocket watch for a serious cleaning, adjustment, etc.. Totally happy with everything.. No guesswork, & Randall kept me frequently updated.. Turn-around time was quick, too! Getting my 1873 Waltham key-wind ready to send in now...

 by John Reo
Repair

Outstanding repair on my timer electric from the 1960’s
Was my dad’s watch and am grateful you were able to repair
And return it in better condition then when I sent it .
Thank you again

 by Mike Moyle
Timex

Great Job bringing my Grandfathers Timex Dynabeat back to life. Thank You Randall !!! Outstanding customer service!!!

 by Gary Harding
Pocket watches

" Randall is the BEST there is and I trust him with all my Pocket Watch needs. I will always send my watches in for repair, because when I get my watches back they run like new, and they look like new. So keep up the GREAT work my friend and THANKS.

 by Eddie Corcino
Cleveland Ball Pocket Watch

Randall is a true craftsman and provides excellent customer service. I had a pocket watch refurbished and he did a great job and even repaired it so it is fully functional. I couldn't ask for any more from him. Great job and will use him again in the future.

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