After my father’s passing I received his 1946 (mustering out of the military) Gruen watch. He wore it for decades and as a carpenter/farmer it took a great deal of abuse and most likely was never cleaned or maintained. I did stop at a highly regarded jewelry store and inquire to the repair, the expert there looked at it for 15 seconds, handed it back and said, “You can’t get parts for it anymore”. Then I found Randall, it was in his shop for several weeks and he kept me apprised of his diagnosis and the hard to find parts that were needed. Well, I just received it and it is looking great and operating like it should. I am thrilled at the workmanship and integrity involved. I highly recommend this craftsmen.

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Sixty three years ago my mother gave me a Bulova 23 Jewel Self Winding wrist watch for graduation. Within the past two plus years it stopped keeping good time and I began my search to find someone to bring it back to life. After an extensive search I concluded that Randall was the watchmaker I needed. With some hesitation I contacted Randall and the process started. He was very professional and honest and kept me informed all during the process, I just received the watch and WOW it looks and works just like it was brand new. I am very pleased and I highly recommend Randall. You will not be disappointed,

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I was extremely nervous about sending my antique Pocketwatch my father gave to me when I graduated which needed a serious overhaul. Randall put my mind at ease and was a pleasure to work with, great communication, and absolutely beautiful work. I would highly recommend to anyone nervous about sending out a prized heirloom.

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About a year ago, Randall serviced an early 1960's watch which was admitting moisture (because rubber gaskets had decayed). He cleaned and lubricated it, replaced the crystal and crown, and sealed it. It worked great. Less than a year later, the watch had some issues and Randall graciously fixed it again, doing superb work, going above and beyond what was needed. I've had it back now for five days and it's working perfectly. I cannot thank him enough and would recommend him to anyone who needed a watch repaired.

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I wish you could see how my pocket watch turned out, just gorgeous. But i didn't send it in for just a polishing, he disassembled the impossibly tiny precision internal components, balanced, tuned, and lubricated in ways i could never do. Money well spent. It is ready for another 60 years of service.

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Randall's service is a model business. Excellent website, prompt AND thorough communications, and excellent work. Working with Randall and his business is more of a personal experience as it is a consumer experience. Thanks Randall.

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I was given my grandfather's 1935 gold watch ages ago. And I even wore it for several years before I decided it would be best to keep it safely stored. It stopped running at some point and I was at a loss as to who I would trust to repair it. That is until one of my favorite miniature artists announced he was working on watches. And he even had images of my exact model watch that he repaired. He is a master. He kept me completely informed during the entire process with prompt responses to all my questions and walked me through everything I needed to do to insure my watch was protected. He carefully and meticulously and went over it, completely disassembling it and making repairs as needed. He carefully hand polished and restored it to like new glory. I couldn't be more pleased. It runs precisely and accurately and is better than when I first received it. He truly is gifted and I am so grateful for his expertise and attention. You can't go wrong by choosing him to care for your special and irreplaceable piece.

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Randall took the pocket watch that came from my grandfather and made it beautiful. It works perfectly.

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Randall can really do it all. He has serviced a modern eta movement for me as well as two vintage watches. He is very easy to get along with and is upfront about the cost of repair. If only there were more people in the world like him that truly care about their craft and service!

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Randall took my dad's beat up old Timex Dynabeat and brought it back to life. I took it to a local watch repair place and I was told it was beyond repair. The watch sat in a drawer for a few years until I stumbled across Cleveland Watch repair. Randall was able to do the impossible and I'm wearing Dad's old watch right this very moment. I could not be happier with the service or workmanship. Randall made things simple and was great at communicating with me from start to finish. I would not hesitate to recommend him to anyone. Thanks Randall!

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