I wish you could see how my pocket watch turned out, just gorgeous. But i didn't send it in for just a polishing, he disassembled the impossibly tiny precision internal components, balanced, tuned, and lubricated in ways i could never do. Money well spent. It is ready for another 60 years of service.

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Randall's service is a model business. Excellent website, prompt AND thorough communications, and excellent work. Working with Randall and his business is more of a personal experience as it is a consumer experience. Thanks Randall.

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I was given my grandfather's 1935 gold watch ages ago. And I even wore it for several years before I decided it would be best to keep it safely stored. It stopped running at some point and I was at a loss as to who I would trust to repair it. That is until one of my favorite miniature artists announced he was working on watches. And he even had images of my exact model watch that he repaired. He is a master. He kept me completely informed during the entire process with prompt responses to all my questions and walked me through everything I needed to do to insure my watch was protected. He carefully and meticulously and went over it, completely disassembling it and making repairs as needed. He carefully hand polished and restored it to like new glory. I couldn't be more pleased. It runs precisely and accurately and is better than when I first received it. He truly is gifted and I am so grateful for his expertise and attention. You can't go wrong by choosing him to care for your special and irreplaceable piece.

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Randall took the pocket watch that came from my grandfather and made it beautiful. It works perfectly.

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Randall can really do it all. He has serviced a modern eta movement for me as well as two vintage watches. He is very easy to get along with and is upfront about the cost of repair. If only there were more people in the world like him that truly care about their craft and service!

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Randall took my dad's beat up old Timex Dynabeat and brought it back to life. I took it to a local watch repair place and I was told it was beyond repair. The watch sat in a drawer for a few years until I stumbled across Cleveland Watch repair. Randall was able to do the impossible and I'm wearing Dad's old watch right this very moment. I could not be happier with the service or workmanship. Randall made things simple and was great at communicating with me from start to finish. I would not hesitate to recommend him to anyone. Thanks Randall!

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Cleaned two of these watches and they turned out beautiful . These watches are from the early seventies. Very pleased with the service and outcome. Would definitely recommend and would use again.

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I typically do not do reviews but this will be an exception. I first sent Randall two family pocket watches. They were in rough shape but came back to me in wonderful condition! I was very pleased but no review at that time because I had 3 more watches I wanted restored. No use in giving him more business until I was done 🙂 I just received the remaining watches and I was just floored! They look brand new! I couldn't be happier. In addition to the quality of his work, he communicates very well and delivers on his promises. The entire experience was great. I would give him 10 stars if I could! Do not hesitate to use Randall for all your watch repairs. You'll be glad you did.

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Hi there, Just receive Two of my Pocket watches back from Cleveland Watch Repair and they are just Beautiful, inside and out. I Trust Randall with all my watch Repairs and you can too. Thanks Randall

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I have an early production Seiko 6139 that is very special to me. After years of wearing it the crown had popped out and I knew I had to find someone I could trust. After a great deal of research I noticed Randall was mentioned in watch forums - and had many stellar reviews of those who had vintage Seiko chronograph models in for overhaul servicing. After initial communication I sent the watch in. The result? I could not be more pleased. Randall is a true “old world” craftsman who possesses the knowledge, skill, and experience to do the job above and beyond even high expectations. The photo sent of the disassembled watch was an extra bonus - each and every part cleaned and inspected and handled with care. This man does fantastic work - and I am one happy customer.

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