Randall did an amazing job on my late grandfather's 1936 New Haven compensated pocket watch. So great to have this up and running again. Randall's communication along the way after an inspection and before he began work on the watch was great. If you have an older watch or timepiece that needs repair, I would highly recommend Cleveland Watch Repair!

Randall did a fantastic job repairing my 1945 Elgin 554. It was originally my great-grandfather's service watch and had been broken since 1948; it now runs and works great! Throughout the process, Randall has shown his knowledge and professionalism by providing detailed information about the watch, a concise breakdown of cost and parts to be replaced, and expected turn-around time. He even returned the replaced, original pieces along with the watch. If you are looking to get a vintage watch repaired and are looking for someone reliable and trustworthy, this is the guy.

I contacted Randall about restoring a pocket watch I'd inherited from my grandfather. He died in 1952 and the watch hadn't run for decades. It isn't a particularly valuable watch -- my grandfather was a dirt-poor hired farmhand, but apparently this watch was his most precious possession.

Everything about the process was great -- when Randall received the watch, he sent me a detailed estimate for the repair, and when the watch was returned, he sent detailed instructions for how to take care of it. Listening to this thing tick feels like some element of my grandfather's life has come back to life.

Randall practices an art that has too few artists -- am tremendously grateful for his dedication and skill in restoring this watch.

Randall is 2 for 2 on my vintage watch overhauls. The first is my 1917 Waltham trench watch (which you can see on the website); it came out working like it should and looking like it should. Second, an Elgin 1892 pocket watch had an equal result; it felt like a new watch. Both of these are heritage family pieces, so they are important to me, and I am very grateful for the workmanship and the care.

Randall has worked on 2 vintage watches for me, one Waltham and one Bulova. I wouldn't have asked him to work on the second watch unless the first experience had gone so well from start to finish.

From the outset, Randall kept me informed of what was needed, the price and general time frame for repairs, payment options, notification when the job began and through to completion. He painstakingly disassembles the watch, cleans all parts and puts photos on his website of the work in progress for you to view. Randall then packages the watch securely, returns any broken/replaced parts, and provides care instructions.

Bottom line, in my opinion, Randall is the 'go to guy' for repairs on quality watches. Many thanks, Randall.

Cleaning out my uncle's house we happened upon an old 1964 Rolex Presentation watch and a 1947 Bulova Ladies Cocktail watch and Randall got them both up and running in a reasonable amount of time and they turned out better than I could have imagined. I'm so glad I can keep these family watches going well into the future and they'll be something that maybe my children could inherit one day. I am just so impressed and so happy with how these turned out. I would recommend Randall to literally anyone with damn near any kind of vintage watch

Randall just restored my 1930 Elgin Art Deco Diamond, Blue Sapphire and Green Enamel Ladies Watch to museum quality. It now joins the other five Elgin's he's brought back to life. I am so grateful.

Bulova watch was repaired to working condition. Randall provided great detail of what he was going to repair and finished in a timely manner. A+++ and highly recommend.

Sent Randall my great-grandfather’s old pocket watch for service and repair. Was slightly hesitant to send away watch to a new person. Glad I did. Very professional in every aspect. Watch was returned very expertly packaged. Watch looks and runs great. Randall is very meticulous. I would definitely recommend him.

Very few watch repair people will even touch a Seiko Pogue. Randall did an amazing job servicing and repairing my inherited Seiko. Great communication and very reasonable pricing. I have used some other companies in the past and Randall put them to shame.
One word of advice: He is one person, and some might have a problem with the timeline of repair; get over it. Craftsmanship and attention take time.

Thanks, Randall, for resurrecting this family heirloom watch originally belonging to my great uncle. It was broken, dirty and sad when I sent it in, but now it has a new life. Randall cleaned and lubricated everything, repaired broken jewels, balance, and hairspring, re-lumed the hands and dial, and put on a new crystal and band.

Thank you!

This watch was an heirloom, but I would have sent it in to Randall anyway. That being said, this watch had an incredible result. I found this in a box of old watches after my dad passed away and I almost threw them out. Randall brought this one back to life and it is a fantastic connection to my grandfather who carried it to China as a China Marine in 1922 between WW1 and WW2. Every watch has a story, and now this one is being told in real time, not just in an old cigar box where it sat for 90 years....Randall I can't say thanks enough. No job too challenging for this man. When it comes to a watch, this gentleman is the Ace of Aces!

I just got my 1928 Illinois (Grade 24) back from Randall, and I’m beyond impressed. It’s hard to find someone who really knows their way around these century-old American movements, but Randall is the real deal.

What I loved most was the transparency. He didn’t just fix the watch; he documented the entire process on his site with high-res photos. Seeing my watch fully stripped down, cleaned, and reassembled gave me total peace of mind. He even handled the tricky task of reluming the hands (since the originals were a bit "hot" with radiation) and repaired the setting mechanism perfectly.

The communication was spot on, and the watch arrived back home running like a champ. If you’ve got a vintage piece that needs some serious TLC, don't hesitate to send it to Cleveland Watch Repair. Randall is a true craftsman who actually cares about the history of these watches.

I gave Randall my grandfathers 1950 Movado kingmatic along with my wife’s’ grandfathers 1940s Ball/Hamilton pocket watch for both repair and restoration. They came back more beautiful and finely functioning than we could ever hope for. He kept us informed throughout the service process and was an absolute delight to work with. I recommend him highly and without reservation.

Papa gave my Daddy an Elgin 479 at his 1945 high school graduation. Daddy passed on January 2024 - Randal did a superb restoration! The watch sits on my desk now - I will gift it soon to my son who recently retired ANG. Wonderful "living" connection.

Randall is great! Clear communication. Clear timelines. Clear status of work. He did a complete overhaul of my Howard 1910 Series 7 pocket watch that my grandfather carried every day on his Nevada ranch from when he bought the watch til he died in 1955. After Randall finished, it looks new. I highly recommend this company!!

They repaired two antique watches for me. Utterly conscientious and professional. Explained everything - their diagnosis and actions, instructions for watch care. They're more serious about watches than brain surgeons are about their craft.

Randal was a great help in restoring my father-in-laws 1910 Elgin model 349 RR grade pocket watch. This watch had not run since the late 1980's when dad put it away. I contacted many jewelers' and watch repair facilities, and none would attempt to repair it.
It took over a year to locate the parts needed, but Randal walked me through the part-acquisition process to insure proper fit and function. I sent the watch and repair parts to Cleveland Watch Repair and 7 weeks later was rewarded with a classic pocket watch that had been repaired, cleaned, polished and keeping good time. Randal also installed a new glass crystal. The job and extra assistance were well worth the cost of the service.
Today the watch is kept in a prominent place to honor to my father-in-law. Many thanks to Cleveland Watch Repair.
Jerry in SC

My Seiko chronograph has been in the draw for 45 years. I stopped using it in the late 1970’s when Digital watches were becoming popular. The watch was a Christmas gift from my wife the year before we were married. We are married 50 years and when I took the watch out to use it there were all kinds of problems. Randall knew what needed to be done and now it’s running like a new watch.
Randall, thank you, thank you, thank you. You are a real artisan.

My antique Longines Pocket watch had been overhauled by Longines in Switzerland at great expense, only to be sent back for a second attempt. It was soon in need of additional repair and Longines quoted a new price significantly higher than the last. I sent it to Randall at Cleveland Watch Repair. He took the time to listen and quoted a price so reasonable, I had to try. I even sent a second Rolex to him for an overhaul at the same time. All I can say is they are both working well, look great, and cost a fraction of what Longines (Swatch) wanted. Hope he stays around for a long time, and others patronize his service. He's the real deal. I highly recommend him.

I bought my 6309 brand new in 1987. In 2017 I sent it to International Watch Works (IWW) for a routine service/lubrication. Nothing was wrong with the watch when I sent it in, I just wanted to have it serviced to take good care of it. Got it back and had problems with it losing 5-10 minutes a day and the day window wouldn't even fully align. Sent it back to IWW, they couldn't find anything wrong with it and sent it back to me. Money was tight, so I just put the watch away, Fast forward to today, I sent my 6309 to Randall here at Cleveland Watch Repair. He diagnosed a lack of lubrication, that the mainspring bearing on the main plate was worn out, and it needed a new mainspring. He cleaned, lubricated, installed a jewel in place of the original mainspring plate bearing surface, and installed a new mainspring. I've had it back for a month and I'm really thankful to report I've been wearing my watch everyday and it's been averaging anywhere from 3.78 seconds fast a day to a max of 17.6 seconds fast a day. Which, for an old Seiko automatic dive watch like mine, is REALLY good. Over the last 18 days it has averaged only 3.78 seconds fast a day. Amazing! Additionally, Randall kept constant email contact with updates and pictures when needed. He was always responsive. And I had no idea that he was also an artist, making lovely timepieces. THANK YOU RANDALL for saving my most treasured watch! 9/5/25

Just received my great-great Grandfather's 1905 Elgin pocket watch back from service and repair by Randall. Overhaul, new main spring and crystal. It is now running and looking new! Very pleased with the results, the timeliness, and the cost. Especially appreciate communicating with Randall. Really made me feel that part of my family history was in good hands!

Expert service replacing mainspring, restoring and lubricating internals, and even cleaning/polishing my 1950s vintage Elgin. Succeeded where another regional shop failed, but providing more service for the same price.

I found this site online and looked over the website very carefully before contracting for a restoration of my grandfathers RR pocket watch. The leap of faith to send my watch off by mail was rewarded with a very fine result. My only critique is the amount of time it took. Great Job Randall!

My watch, which has a lot of sentimental value, had stopped working, but it was in the best hands with Cleveland Watch Repair. It's back to perfect working order. You're the best, thanks! Highly recommend!