Service

Cleveland Watch Repair Rates
REPAIR RATES FOR WATCHES

Vintage Mechanical Watch Service.
Pocket and Wristwatch.
Overhaul, clean, lubricate, and repair
I Do Not Sell Parts without a Full Service
No Partial Repairs, Full Service Only.
No Retail Walk-In.
All watches must be sent to a secure P.O. Box using Postal Service.
UPS or FedEx to street address upon request.
Payment is made by check, Zelle, money order, or PayPal before work begins.

Use the contact form to inquire about having your watch serviced before sending.

Do Not Send Your Watch Without Approval.

Service rates for wrist and pocket watches, PLUS PARTS if needed and RETURN Shipping and Insurance and Evaluation.

Watches are sent in with a $45.00 evaluation fee (check payable to Cleveland Watch Repair, or Zelle, or PayPal), which covers the examination, estimate, parts search, handling, and return shipping if not serviced. It is recommended to replace the mainspring during the overhaul if one can be found; they generally cost $40.00. The turnaround time on the service is about 12 weeks.
The mechanical wrist and pocket watch overhaul rate is $249.00 to $895.00 and higher for additional complications and chronographs. The average overhaul rate is $375.00 for pocket and wristwatches.
Balance Staff Replacement, Staff and Labor: $65.00, Plus Overhaul.
Crystals $40.00 and up installed only with overhaul.
Mainsprings $40.00 and up installed only with overhaul. Recommended for all overhauls.
Advanced Regulation and Troubleshooting After Overhaul, Charged by the Hour.
Shop Rate: $75.00 per hour or Prorated.
$45.00 Non-Refundable Evaluation Fee for all watches sent in.
$95.00 Photography and posting of Watch Repair.

$14.95 – $24.95 Return Shipping Charge by Priority Mail with Tracking within the U.S. Optional Signature Required, Includes $100.00 Insurance. Additional insurance is extra and based on current postal rates. The extra insurance will be added to the shipping charge. High-value watches should be sent via FedEx or UPS. No service without an email address. No international shipping.

Not Responsible for Lost or Damaged Packages – Watches are packed securely.

An overhaul is done by a full disassembly and professional cleaning using a watch cleaner, proper lubrication, and extended testing. Hand polishing of case and band if requested.

  • All proper lubrication and techniques are applied. Pivots polished by hand, gears carefully cleaned and inspected.
  • Parts extra. An estimate will be given before the service begins.
  • You will be kept updated via email.
  • Payment by check or PayPal. Make checks payable to Cleveland Watch Repair. The PayPal email address for sending payment is randall@clevelandwatchrepair.com.
  • Watches are tested up to a week after service and before being sent back.

 To have your watch considered for repair, first contact me at randall@clevelandwatchrepair.com or use the contact form and tell me what kind of watch you have and what the service need is. Watches must be sent in by mail to the P.O. Box, Priority Mail with Tracking; there is no walk-in location. For UPS and FedEx, I can provide a street address. Please ship the watch insured if desired and use tracking. Place my email address in the tracking so I can monitor its arrival. Please pack the watch carefully. USE a Box, no padded envelopes. Do not send original boxes. Include all your contact information, including the return shipping address, email, and phone number, and mark what is wrong with the watch. Send the watch to Cleveland W.R., Randall Zadar, P.O. 361009, Strongsville, OH 44136. When your watch arrives, I will let you know. Please note, if you have an important event you need the watch for, like a gift, please allow sufficient time for the repair. Repairs can take eight to twelve weeks, depending on many factors like backlog, parts search, and meticulous workmanship.

Cleveland Watch Repair

 

Warranty is limited to our discretion, up to 12 months, and within reason on work performed. Watches sold, mishandled, not wound correctly, submerged in water, or dropped after service are not covered. Mishandled watches that result in a broken balance staff, jewels, pivots, crystals, and other parts are not covered. Broken mainsprings and other parts are not covered unless those parts were replaced. After service, all watches are placed on extended testing. They can vary plus or minus, depending on temperature, position, and how often you wind it. Some vintage watches can vary a couple of minutes per day. Watches returned and not covered under warranty will be charged for labor, parts, and return shipping. It is recommended to keep vintage watches away from water. Be careful, even when washing your hands. Avoid rain and high-moisture environments. Most vintage watches were not designed to be waterproof or dustproof. If your watch has water damage, it will not be covered by warranty. You must fully wind a mechanical watch daily for good timekeeping, preferably every 12 hours or less. Wind your watch slowly clockwise until it stops unless it is an automatic; then wind until you feel some resistance, generally 30 to 60 half turns of the crown. If your watch has automatic winding and does not have manual wind, it is recommended to gently shake the watch side to side for a couple of minutes, spinning the rotor inside and winding the watch, before wearing it to get the mainspring started. If your watch has rapid day/date advance, do not advance until well past midnight to avoid damage to the mechanism. Keep vintage watches from rough activity, sports, construction, hammering, golfing, and exercising. Most vintage watches have no shock protection, and damage can occur if dropped or receive a sudden shock. Even clapping your hands can cause damage. Timekeeping on vintage watches is generally plus or minus 30 seconds to one minute per day, depending on how you use the watch. A watch overhaul, cleaning, and lubrication do not cover everything that can go wrong with a watch in the future; it is limited in scope because of many variables that are out of our control. A watch is a very delicate device; it must be properly cared for and operated correctly.

Thank you.

Cleveland Watch Repair

Send Watch Priority Mail Using a Box and Tracking
to Secure Post Office Box:
CLEVELAND W. R.
Randall Zadar
P.O. Box 361009
Strongsville, OH 44136 
Street Address for FedEx and UPS Provided by Request
Watches Returned by Priority Mail
Instructions for Sending in Your Watch and Terms and Conditions
– Watch Must Be Approved Before Sending In
– Watch Must Be Sent in to P.O. Box for Service – Will be Returned by Priority Mail
– Package Watch Securely – Use Bubble Wrap and a Sturdy Box – Tape it Well
– Do Not Send Original Watch Box, Packaging Not Returned
– Send Wristwatch with Band on, or Include New Band if Possible
– Include a $45.00 evaluation fee.
– List Service Needed and Any Special Instructions
– Include All Your Contact Information, Email, Phone and Return Address
– Watches Returned by Priority Mail, FedEx and UPS are an Additional Charge
– Use Tracking, Add Insurance if Needed
– HAND Package to Clerk and Get a RECEIPT
– Use C.W.R., Randall Zadar, P.O. Box 361009, Strongsville, Oh 44136, on the Label
– DO NOT Write the word “Watch” or “Fragile” on the Box
– Please Notify Me the Package has Been Sent and Email Me the Tracking Number
– Estimate Will Be Given When Watch is Received, Evaluated and Checked-In
– $45.00 Charge for Watches Returned After Estimate and Not Serviced
– $95.00 to Photograph Watch Repair, MUST be requested before service starts
– Watches are Placed In Line for Service and Worked on in that Order
– Turnaround Time is about Eight Weeks, Allow Enough Time
– Payment by Check, Zelle, Money Order or PayPal Before Work Begins
– PayPal Account for Payment: randall@clevelandwatchrepair.com
– $14.95 – $24.95 Return Shipping Charge for Priority Mail in a 7″ x 7″ x 6″ Box
– Optional Signature on Delivery if Requested
– $100.00 Insurance Included Priority Mail
– Additional Insurance is Extra Based on USPS Current Rates if Requested
– Post-overhaul troubleshooting of Unforeseen Problems is an Additional Charge
– Watches Are Tested After Service for up to a Week Before Shipping Back
* Timekeeping on Vintage Watches is generally plus or minus thirty seconds to one minute per day
** Repaired watches NOT paid for 30 days after service completion, will be SOLD to cover repair cost.